At Awgee, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

1. Order Processing

Orders are processed after payment confirmation. Please allow 1–3 business days for order processing before shipment. Processing times may vary during holidays, promotional events, or periods of high order volume.

2. Shipping Times

Estimated delivery times depend on your delivery location and the shipping service selected at checkout. Delivery estimates are provided for guidance and are not guaranteed.

You will receive shipping information when your order has been dispatched, where applicable.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any available free-shipping offers will be subject to the conditions stated on our website.

4. Order Tracking

If tracking is available for your shipment, we will provide tracking details by email or through your order information after dispatch. Please allow some time for tracking updates to appear.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact details when placing an order. Please contact us as soon as possible if you notice an error. We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Delayed or Lost Shipments

Delivery may be affected by weather, customs inspections, carrier delays, public holidays, or other circumstances beyond our control. If your order appears to be delayed or lost, please contact our support team for assistance.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and clear photographs of the issue. We will review your request and explain the available next steps under our applicable policies.

8. International Shipping and Customs

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country’s regulations. Unless otherwise stated at checkout, customers are responsible for applicable import charges.

9. Contact Us

If you have any questions about shipping or your order, please contact us through the contact details provided on our website.

Website: https://awgee.com.co/

Thank you for shopping with Awgee.